FAQs
Your questions, answered.
We know moving comes with a lot of questions. At Uncharted Moving, we believe you should know what to expect before moving day arrives. Here are answers to some of the questions we hear most often.
Yes. Uncharted Moving carries insurance to help protect our customers, their belongings, and our business. We believe hiring a professional mover means knowing who you’re trusting with your home and possessions. We’re happy to answer questions about our coverage before your move.
Currently, Uncharted Moving specializes in moving labor, allowing you to choose the transportation option that works best for your move. Customers can provide a rental truck, trailer, moving container, or other appropriate transportation, and we’ll take care of the heavy lifting.
Not sure what size rental truck you’ll need? Ask us! We can help you plan based on the details of your move.
We offer a variety of moving services, including:
- Residential moving labor
- Loading and unloading
- Rental truck and trailer loading
- Moving container loading and unloading
- Storage unit moves
- Furniture moving and rearranging
- Heavy-item moving
- In-home moves
- Safe moving — coming soon!
Have something that isn’t listed? Contact us and tell us what you need. If it’s something our crew can safely handle, we’ll be happy to discuss your options.
Every move is different. Pricing can depend on the number of movers needed, estimated time, location, stairs, accessibility, amount of furniture and boxes, and whether specialty or particularly heavy items are involved.
We’ll discuss the details of your move beforehand so you have a clear understanding of what to expect.
Yes. We have a two-hour minimum for moving services. After the minimum, additional time is billed according to our current rates.
Payment is due in full at the completion of your move. We believe in clear, upfront expectations, so pricing and payment details will be discussed before moving day.
We do accept cash and card payments.
If you’ve hired us specifically for loading or moving services, yes, we strongly recommend having boxes packed, sealed, and ready to go before your scheduled arrival time. This helps your move stay efficient and can save you money when you’re paying by the hour.
If you need help packing, ask us about packing assistance when scheduling your move.
Absolutely. Loading customer-provided rental trucks, trailers, storage containers, and similar transportation is one of the services we offer.
Our crew will work to load your belongings efficiently while taking care to protect your items during the loading process.
In many cases, yes. Please tell us before moving day about unusually heavy or oversized items such as safes, appliances, large furniture, exercise equipment, toolboxes, or similar items.
Some items require additional crew members, specialized equipment, or preparation. Letting us know beforehand helps us arrive with the right plan.
Safe moving is coming soon to Uncharted Moving!
We’re adding professional equipment specifically designed to assist with moving heavy safes. Until this service officially launches, contact us with the details of your safe and move, and we’ll let you know what services are currently available.
At this time, Uncharted Moving does not offer piano moving. We’d rather be upfront about what we can safely handle than take on a job without the proper equipment. We plan to be equipped to tackle your beloved pianos in the future!
Many common furniture items can be disassembled and reassembled as part of your move when necessary. Please let us know ahead of time if you have beds, tables, sectionals, or other furniture that may require additional preparation.
We generally recommend removing heavy, fragile, loose, or valuable items from drawers before your move. This reduces weight and helps prevent items from shifting or being damaged.
Your crew can provide guidance for specific furniture before or during your move.
We recommend personally transporting cash, jewelry, medications, identification, financial documents, sentimental items, and other irreplaceable valuables rather than packing them with your household belongings.
Yes. For safety reasons, certain hazardous, illegal, highly flammable, explosive, or otherwise unsafe materials may not be handled by our crew.
If you’re unsure about an item, just ask us before moving day.
We’re in Wyoming—we know the weather doesn’t always cooperate!
Safety comes first. Snow, ice, high winds, severe storms, extreme temperatures, or unsafe road and property conditions may affect a scheduled move. We’ll communicate with you if weather conditions create a safety concern and work with you on the best available option.
Preparation makes a huge difference! Before your movers arrive, we recommend:
Have boxes packed and sealed, clearly label boxes, disconnect electronics, clear walkways and stairs, arrange a safe area for pets and children, reserve your rental truck ahead of time, and let us know about heavy or unusual items.
Visit our Moving Tips page for our complete moving-day checklist.
Uncharted Moving currently focuses on Casper and surrounding Wyoming communities. If your move takes you farther, contact us with the details. We’ll let you know whether we’re able to accommodate your move.
The earlier, the better! Moving availability can fill quickly, especially during weekends, summer months, and around the beginning and end of the month.
That said, we understand that sometimes plans change quickly. If you need last-minute moving help, give us a call. If we have availability, we’ll do our best to help.
Absolutely, but tips are never required. If you feel your crew did an exceptional job, you’re welcome to tip them as a way of showing your appreciation.
A great review or recommendation to friends and family also means a lot to a small local business.
Absolutely. Loading customer-provided rental trucks, trailers, storage containers, and similar transportation is one of the services we offer.
Our crew will work to load your belongings efficiently while taking care to protect your items during the loading process.
In many cases, yes. Please tell us before moving day about unusually heavy or oversized items such as safes, appliances, large furniture, exercise equipment, toolboxes, or similar items.
Some items require additional crew members, specialized equipment, or preparation. Letting us know beforehand helps us arrive with the right plan.
Safe moving is coming soon to Uncharted Moving!
Currently, it depends on the size of safe. We’re adding professional equipment specifically designed to assist with moving heavy safes. Until this service officially launches, contact us with the details of your safe and move, and we’ll let you know what services are currently available.
Many common furniture items can be disassembled and reassembled as part of your move when necessary. Please let us know ahead of time if you have beds, tables, sectionals, or other furniture that may require additional preparation.
At this time, Uncharted Moving does not offer Grand piano moving, but we can move high-back pianos. We’d rather be upfront about what we can safely handle than take on a job without the proper equipment. We plan to be able to tackle your beloved piano with the proper equipment and expertise in the near future!
We generally recommend removing heavy, fragile, loose, or valuable items from drawers before your move. This reduces weight and helps prevent items from shifting or being damaged.
Your crew can provide guidance for specific furniture before or during your move.
We recommend personally transporting cash, jewelry, medications, identification, financial documents, sentimental items, and other irreplaceable valuables rather than packing them with your household belongings.
Yes. For safety reasons, certain hazardous, illegal, highly flammable, explosive, or otherwise unsafe materials may not be handled by our crew.
If you’re unsure about an item, just ask us before moving day.
We’re in Wyoming—we know the weather doesn’t always cooperate!
Safety comes first. Snow, ice, high winds, severe storms, extreme temperatures, or unsafe road and property conditions may affect a scheduled move. We’ll communicate with you if weather conditions create a safety concern and work with you on the best available option.
Preparation makes a huge difference! Before your movers arrive, we recommend:
Have boxes packed and sealed, clearly label boxes, disconnect electronics, clear walkways and stairs, arrange a safe area for pets and children, reserve your rental truck ahead of time, and let us know about heavy or unusual items.
Visit our Moving Tips page for our complete moving-day checklist.
Uncharted Moving currently focuses mainly on Casper and surrounding Wyoming communities. If your move takes you farther, contact us with the details. We’ll let you know whether we’re able to accommodate your move.
The earlier, the better! Moving availability can fill quickly, especially during weekends, summer months, and around the beginning and end of the month.
That said, we understand that sometimes plans change quickly. If you need last-minute moving help, give us a call. If we have availability, we’ll do our best to help.
Absolutely, but tips are never required. If you feel your crew did an exceptional job, you’re welcome to tip them as a way of showing your appreciation.
A great review or recommendation to friends and family also means a lot to a small local business.
Because we believe a good mover brings more than muscle.
Uncharted Moving was built around experience, hard work, reliability, and treating people with compassion and respect. We understand that moving can be exciting, stressful, emotional—or all three at once.
We’ll treat your home and belongings with care while working hard to make your move as smooth as possible.
We’re here to help you on your next adventure with strength, skill, and compassion.
Every move is a little different, and we’re happy to talk through yours.
Whether you’re moving across town, loading a rental truck, rearranging furniture, or just aren’t sure how much help you’ll need, reach out to Uncharted Moving and we’ll help you figure out the next step.